Copyright Durham World Heritage

Vacancy – Assistant Manager: Customer Services Durham WHS

March 25, 2024 Published by Alex McCoskrie


Durham WHS‘ museums and visitor attractions welcome thousands of people across the year; providing space for education, learning, research and outreach to a wide range of stakeholders including the local community, students and international visitors. The Customer Services Team facilitate a fantastic visitor experience across their museums, exhibitions, Durham Castle and World Heritage Site Visitor Centre, as well as the University library and study facilities.

The University library is seeking a Customer Services Assistant Manager.

You will be passionate and committed to delivering an excellent visitor experience. You will play a key role in the management, development and delivery of high quality front-line visitor services and activities across multiple sites over a seven day week. This will include leading on our ‘Things To Do’ online presence, supporting retail operations in their museum shops, coordination of support for events, supporting the visitor experience in the galleries, and involvement in buildings and collection security. You will manage, inspire, and develop the visitor services staff and volunteers and will work closely with curatorial and learning engagement teams.

This is an exciting opportunity to be part of the WHS’ friendly Customer Services Management Team, within the University Library and Collections (ULC) department. The Customer Services Team provide all front-line (face-to-face and virtual) customer, visitor and enquiry services across libraries and visitor attractions. They lead on building support, health and safety across the ULC estate and ensure the user experience underpins their work. This is a varied role, with lots of opportunities to make a contribution as the WHS focuses on audience development at their visitor attractions.

There is some opportunity for hybrid working. As services operate over 7 days a week there is expectation of some weekend and evening working to support activity. This post is offered as a fixed term appointment until 27 March 2027 as the current post holder is being supported with a secondment opportunity.

Grade 6: £29,605 – £36,024 per annum

Fixed Term: Full Time

Contracted Hours per Week: 35

Working Arrangements: to be agreed locally by Department

Deadline 01 April 2024 at 11.59pm. Click here for more details and to apply.